Respect, belonging and trust
Culturally Safe Care
Listening, learning and working together for care that feels safe.
Our commitment
At Hope Medical Centre, we are committed to culturally safe, trauma-informed care for First Nations, Métis and Inuit patients. Truth and reconciliation means listening, learning and challenging Indigenous-specific racism—not simply displaying a statement or a work of art.
We recognize that colonialism, residential schools and discrimination in health care continue to affect patients, families and communities. We want our care to build trust, respect your choices and avoid making assumptions about your experiences.
What cultural safety and humility mean
Cultural safety means respectful care that addresses racism, discrimination and unequal power in health care. It is your experience of care—not our intentions alone—that matters.
Cultural humility means continuing to reflect on our own assumptions and biases. We approach each person as a learner, recognizing that you are the expert on your life, culture and priorities.
The Light of Irene
Coast Salish artist sɬə́məxʷ Rain Pierre named this artwork after his late aunt. Commissioned by Doctors of BC and the Joint Collaborative Committees, it is a symbol of belonging, safety and trust. The wolf represents the collaborative care team: like a pack, we do not walk alone.
We display this artwork in our office to welcome Indigenous patients and invite conversations about culturally safe care. It reminds us that a welcoming space must be supported by respectful relationships and the care we provide every day.
What you can expect from us
Respect and a voice in your care
- Care that respects your identity, beliefs and lived experience, without racism or judgement.
- Time to speak about what matters to you, ask questions and take part in decisions.
- Explanations and consent before examinations or treatment, with space to tell us what helps you feel safe.
Support that matters to you
- Your family or a support person is welcome to take part in your appointment if you wish.
- Respect for traditional healing practices and the role of Elders, Knowledge Keepers and community in your wellbeing.
- A trauma-informed approach that respects your choices; you do not need to share experiences you are not comfortable discussing.
Our communities and the land
Our clinics in Hope and the Anderson Creek Clinic in Boston Bar are on the traditional territories of the Stó:lō and Nlaka'pamux peoples. We are honoured to serve these communities and recognize the enduring relationships between Indigenous Peoples, their lands, cultures and wellbeing.
Share a concern or suggestion
If something about your care has not felt respectful or safe, or you have a suggestion, please contact our clinic. We want to listen and learn from your experience. Please do not send personal health information through general email or web forms.
For independent support with care concerns, the FNHA Quality Care and Safety Office helps First Nations clients share feedback and navigate patient care quality processes.